How does it work?
The way people find information online is changing. Instead of typing keywords into Google and scrolling through a list of websites, more people are asking conversational questions through AI tools like ChatGPT, Gemini and Perplexity.
These platforms can gather and interpret information from multiple sources to generate a direct, easy-to-read answer. Rather than simply presenting links to relevant websites, they can summarise information, compare options and recommend businesses, sometimes including citations to their sources.
Traditional search engines are evolving too, with Google incorporating AI-generated responses directly into its search results through features like AI Overviews and AI Mode.
This creates an important shift in how businesses are discovered online. When users get the answers they need without visiting a website, traditional search traffic may decline. But it also creates new opportunities for brands to be mentioned, cited and recommended directly within AI-generated answers.
For businesses, this means online visibility is no longer just about getting people to click through to your website. It's also about making sure your brand is part of the conversation.Google's AI overview for a question about the best bakeries shows a conversational summary with some small links and thumbnails surrounding the content. Underneath it still displays traditional website links.
Google's AI overview for a "how to" question gives the user a lot of information up front, meaning they are less likely to click through to a source website. In this case a video link may be the obvious "next click" for the user if needed.
ChatGPT shows it's results in a different format. In this case it's given a top three with photos and dot points.